At Kallpay, we stand behind the quality and integrity of our products. Your satisfaction is important to us, and we want you to feel confident in your purchase.

All Sales Are Final – No Cash Refunds

Due to the nature of our products, we do not offer refunds to the original form of payment. All eligible returns will be issued as store credit only, which can be used toward any future purchase at www.kallpay.us.

Eligibility for Store Credit

To qualify for store credit:

• 30 days of receiving your order.
  
• Unopened, sealed, and in its original packaging.
  
• Order number and reason for return via email to: info@kallpay.us
  

Once approved, you’ll receive instructions for return shipping. Store credit will be issued after the returned item is received and inspected.

Non-Returnable Items

We cannot accept returns or exchanges for:

• Opened or used products
• Final sale or discounted items
• Digital products or downloadable content
• Gift cards
  

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us within 7 days of delivery with a photo of the issue. We’ll make it right by sending a replacement or issuing store credit.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item sent).

Thank you for supporting Kallpay and our mission to make ancestral medicine accessible to all. If you have any questions, don’t hesitate to contact us at info@kallpay.us.